FAQ

1. What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original packaging and unused. Please contact our customer service to initiate the return process.

2. How do I return an item?

To return an item, please email our customer service team at [insert email] with your order number and reason for return. We will provide you with instructions and a return shipping label.

3. Can I exchange an item?

Yes! If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.

4. How long does it take to process a return?

Once we receive your returned item, please allow 10 business days for processing. Refunds will be issued to the original payment method.

5. What should I do if my order is damaged?

If your order arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the damage for assistance.

6. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can also track your order by inserting your tracking code in the Menu tab on our website.

7. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods. You can select your preferred payment option during checkout.

8. Are your toys safe for children?

Absolutely! All our toys meet strict safety standards and are tested for quality. We prioritize sourcing from reputable manufacturers to ensure your child's safety.

9. Do you ship internationally?

Currently, we only ship within the US and UK. Please check back for updates on international shipping options.

10. How can I contact customer service?

You can reach our customer service team via email at contact@panovy.com or through our live chat feature on the website. We’re here to help!